JILI77 supports customers quickly and always accompanies players

JILI77 always wants to bring players a great entertainment space with a variety of quick connection methods, in conditions for players to participate more easily. In addition, we also provide a professionally trained customer care system, bringing a top-notch and absolutely safe betting experience.

Purpose of establishing a customer care team

Existing in the market for a long time, the house has proven its position and trust as well as attracted the attention of many potential customers. Thanks to that, the number of members participating in betting experiences here has also increased significantly. However, because of that, JILI77 often receives problems or questions from players during the process of participating in the service.

In order to thoroughly solve the problems that players are facing, we have launched a 24/7 customer care department. This is the department that plays an important role in connecting players with the house and contributing to the long-term development of the house to bring the most perfect betting experience to players.

The customer care team at JILI77 will be responsible for consulting and supporting players on all the problems you are facing, especially related to the service experience, products and protecting your rights when participating in the service at the house. In addition to resolving player questions, here you can also contribute opinions, feedback on the attitude of the staff, or simply give suggestions so that the system can develop better in the future.

Cases where players need to contact customer care

Common cases where players need to contact the house immediately so that the house can advise and support you as quickly as possible.

• If you have difficulty performing operations such as registering or logging into the house the first time accessing the system. Or in case you are not sure whether the website you are logging in is the official website of the bookmaker or not.
• Players have many difficulties in transacting on the system and spend a lot of time, especially depositing and withdrawing money. In this case, you can contact the customer service department and we are always there to support you 24/7.
• In addition, players can also proactively contact the bookmaker to better understand the regulations when experiencing betting here, as well as the specific rules of a certain game lobby or simply better understand the game line you intend to participate in.
• In addition, bettors can proactively contact to learn about the promotional programs that JILI77 is applying or know in advance about upcoming programs in the future to consider before participating in the program.
• In addition, bettors can also send contributions that you want us to improve, complain about the problems that are not good at the house or which game halls you want to experience but we do not have yet.

Instructions on how you can contact the house

To minimize the overload in the process of contacting the house, we have provided players with a variety of different forms of contact. The following are the methods that JILI77 has, players should save them to avoid trouble when contacting!

Contact online on the website

With this method, players just need to log in to the account registered at the house and at this time the chat interface will appear, you just need to click on it and the system will automatically connect you to the customer care team. All consulting operations at the house are completely free, along with fast connection speed and extremely effective response.

JILI77’s online contact channel always has staff on duty 24/7 to ensure that problems are resolved for players in the shortest possible time. At the same time, to avoid wasting your precious time, while connecting to our consulting channel, players can still comfortably participate in betting as usual.

Contact via hotline number

If you encounter urgent problems that need to be contacted immediately, players can refer to this hotline contact form. However, in this case, you will be charged based on the regulations of the network operator you are registering for. To be able to contact JILI77’s hotline, players need to perform the following steps:

• Step 1: The player interface screen will see a flashing button for the phone icon and click on it.
• Step 2: Here, you fill in the question you are wondering about and then leave the phone number you want to receive advice.
• Step 3: Finally, you can wait for our team to contact and answer all your questions. Or you can call directly to the phone number provided by the dealer for the fastest consultation.

Simple contact instructions via email

This is a way for players to contact the dealer in writing and attach pictures, videos, … about the problem you are experiencing. However, players need to note that this form is processed by the customer care team slower than other forms, so you should check your email regularly to avoid missing our information.

Conclusion

Through the above article, the dealer has shown players that the customer care team and JILI77 always focus on improving skills and continuously cultivating the latest knowledge. This helps players at the dealer to meet their needs in the fastest and most effective way. Thanks to that, it also contributes greatly to our success and development as it is today.